FAQ

Yes, everything you see on our store is embroidered to order, only when you place your order. None of our items are ever pre-made or mass produced.

Absolutely, in our personalised collection you can see all the items that we offer custom embroidery on.

Our interactive personalisation tools allow you to preview your design placement & sizing before placing your order.

If you wish to add a different font that we currently don't have or wish to change placement - please contact us and we will do our best to accommodate your request at no extra charge.

We can embroider most of the logos/designs on most of our garments. However, before placing orders for any custom designs please contact us so we can advise whether your logo is doable and to confirm all the details such as placement, sizing & mock-ups.

You can contact us through live chat or drop us a message at info@unitedbythread.com

Typically, most of the orders are shipped within 24h.

However, during peak times and busier periods it may take 48-36h. Do not worry, you will be kept updated and notified when your order is ready to ship and when it is on its' way to you.

We do accept returns on the items with our designs.

However, unfortunately, we are unable to issue refunds for custom items, but we will always work with you to come to a resolution through any issues you may have.

For full returns & refunds conditions see here